What pre-order means
A pre-order reserves a piece before it is ready to dispatch. Your order is placed through our standard secure checkout and the selected garment is reserved for you.
Made with intention
Pre-order information
Pre-order lets you reserve a piece before it is ready to dispatch. Here is what to expect after placing your order.
Estimated dispatch
4–6 weeks
Pre-order pieces are expected to dispatch approximately 4–6 weeks from the order date, depending on the garment. After your order is placed, we will email you with more detailed timing information for your piece.
Production timeline
Pre-order pieces are expected to dispatch approximately 4–6 weeks from the order date, depending on the garment. Timing may vary as the piece moves through production.
Timing updates by email
After your order is placed, we will email you with more detailed timing information for your piece. If the timing changes, we will contact you using the email attached to your order.
Orders with several pieces
If your order includes both in-stock and pre-order pieces, dispatch timing may differ. We will confirm the relevant arrangement by email when necessary.
Order and payment
Available payment methods, taxes and the final total are shown at checkout. Your order confirmation will identify each pre-order item.
Changes, cancellations and returns
If you need to request a change or cancellation, contact Customer Care as soon as possible. Availability depends on the production and order status. Your statutory rights and our published returns terms remain applicable.
Pre-order information
Pre-ordering gives you the opportunity to reserve selected pieces before they are available for immediate delivery.
How pre-orders work
- Pre-order items are clearly marked on the product page.
- The estimated production time is 4–6 weeks before dispatch.
- Payment is taken when your order is placed.
- Once your item is ready, you will receive a shipping confirmation with tracking details.
Made by hand with exceptional attention to detail
Our pre-order pieces are carefully made by hand and finished with intricate details. This slower, considered process takes more time than conventional production, but allows our makers to give each garment the care, precision and craftsmanship it deserves.
Estimated delivery
Please allow approximately 4–6 weeks for production, followed by the usual delivery time to your destination. This timeframe is an estimate and may vary slightly depending on the complexity of the garment and the amount of hand-finishing required. If there is a significant delay, we will contact you using the email address provided with your order.
Changes and cancellations
If you need to change or cancel a pre-order, please contact us as soon as possible. Once an order has entered processing or has been dispatched, changes may no longer be possible.
Returns
Pre-order items follow our standard returns policy unless otherwise stated on the product page. Please see our Returns & Exchanges page for full details.
Questions?
If you have any questions about a pre-order, please contact Customer Care and include your order number.