Fraktpolicy

Available delivery methods, destination availability, estimated delivery times and the complete shipping cost are displayed at checkout before you place your order.

Delivery options may vary depending on your destination, order contents and selected market.

Order processing

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has been prepared and transferred to the carrier, we will send a shipping confirmation containing the available tracking information.

Orders are processed on business days. Business days do not include weekends or Swedish public holidays.

Processing time is separate from the carrier’s estimated delivery time. During launches, promotional periods and public holidays, processing may take longer than usual.

Delivery times

The estimated delivery window available for your destination is displayed at checkout.

Delivery times are estimates rather than guaranteed delivery dates unless we have expressly agreed otherwise. Delays may occur because of circumstances such as carrier disruption, customs processing, severe weather or unusually high demand.

Your mandatory consumer rights concerning delayed or undelivered orders are not affected.

Shipping costs

The complete shipping price charged by WHITE ANT Scandinavia is displayed at checkout before payment.

Shipping costs may depend on:

Delivery destination
Selected delivery method
Order value
Parcel size or weight
Applicable campaign or free-shipping threshold

Any available free-shipping offer and its conditions will be displayed during the shopping journey.

Pre-orders

A pre-order product is identified on the product page together with its estimated dispatch period.

The estimated dispatch period refers to when we expect the order to leave our warehouse. It is not a guaranteed delivery date.

If the estimated dispatch period changes materially, we will contact you using the email address provided with your order.

Orders containing available and pre-order items

If your order contains both available and pre-order products, the items may be dispatched separately. The applicable delivery arrangement and any shipping charges will be displayed at checkout or communicated in your order information.

Tracking your order

When tracking is available, your shipping confirmation will include a tracking link.

Tracking information may take some time to update after the carrier receives the parcel. If tracking has not updated for an unusual period, contact Customer Care with your order number.

Delivery address

You are responsible for checking that your name, delivery address and contact information are correct before completing the order.

If you notice an error, contact us immediately. We will try to update the information before dispatch, but changes cannot be guaranteed once the order has entered processing or has been transferred to the carrier.

WHITE ANT Scandinavia cannot guarantee delivery to an address that was entered incorrectly. Any additional cost caused by an incorrect or incomplete address may be charged where legally permitted and clearly supported by the circumstances.

Uncollected and unsuccessful deliveries

If a parcel is not collected or cannot be delivered, it may be returned to us by the carrier.

Please note that failure to collect a parcel does not automatically constitute a valid exercise of the right of withdrawal. You must clearly notify us if you wish to withdraw from the purchase.

Reasonable costs resulting from an uncollected parcel or incorrect delivery information may be deducted or charged where permitted by law and supported by our Terms and Conditions.

Damaged parcels

If your parcel appears visibly damaged when delivered, document the condition of the packaging before opening it where possible.

If a product is damaged, defective or missing, contact Customer Care as soon as possible and provide:

Your order number
A description of the issue
Photographs of the parcel, packaging and affected product
A photograph of the shipping label where relevant

Keep the packaging until we have reviewed the matter.

Lost or delayed parcels

If your tracking information shows an unusual delay or your parcel has not arrived within the expected period, contact us so that we can investigate with the carrier.

For purchases made by consumers, responsibility for the shipment remains with us until the goods have been delivered to you or to a person appointed by you, except where mandatory law provides otherwise.

Duties and taxes

The checkout displays the charges collected by WHITE ANT Scandinavia before you complete payment.

For deliveries within the European Union, applicable VAT is normally included in the price displayed where stated.

For deliveries outside the European Union, customs duties, import VAT or local handling charges may apply. Whether these charges are included will be stated during checkout where applicable.

If charges are not collected by us, they may be imposed by the destination country and are normally payable by the recipient. WHITE ANT Scandinavia does not control the amount or processing time of charges imposed by customs authorities or local carriers.

Returns

Shipping an order back to us is handled separately from the original delivery.

Please review our Returns & Exchanges page before sending an item. Do not send a return to our registered company address unless Customer Care has specifically instructed you to do so.