Frequently Asked Questions

Can I order without an account?

Yes. You can check out as a guest and use the email from your order to receive confirmations and tracking updates.

What can I see in my account?

Your account gives you access to order history, order status and saved addresses. Sign-in is passwordless and uses a one-time code sent to your email.

Where is my order confirmation?

Check the email address entered at checkout and your spam folder. Contact us with your name and order details if it has not arrived.

How do pre-orders work?

The product page states that the piece is a pre-order and gives an estimated dispatch timing. Payment is handled as stated at checkout and we send updates if timing changes.

How do I choose a size?

Use the product's fit notes and size guide, or contact our concierge for personal advice before ordering.

How do I return an item?

Read Returns & Exchanges and submit the digital withdrawal form when applicable.

Which payment methods do you accept?

The methods available to you appear at checkout. Read more on Payment & Security.