Returns & Exchanges

We want every purchase to feel considered. If an item is not right for you, this page explains how to exercise your right of withdrawal, return an item or report a defective product.

This policy does not limit any mandatory rights available to you under Swedish or European Union consumer law.

Right of withdrawal

When purchasing online as a consumer, you normally have the right to withdraw from your purchase within 14 days without giving a reason.

For goods, the withdrawal period normally begins on the day after you, or a person appointed by you other than the carrier, receives the product.

For an order delivered in multiple shipments, the withdrawal period may begin on the day after the final part of the order is received, where applicable.

Start a return

To exercise your right of withdrawal:

Notify us within the applicable 14-day withdrawal period.
Use our digital withdrawal form or contact Customer Care at info@whiteantscandinavia.com.
Include your name, email address, order number and the item or items you wish to return.
Wait for our return address and instructions before sending anything.
Return the item without unnecessary delay and no later than 14 days after notifying us of your withdrawal.
Pack the item securely and retain your return receipt and tracking information until the return has been completed.

You may use the digital withdrawal form, but you are not required to use a particular form. Any clear statement informing us that you wish to withdraw from the purchase may be sufficient.

Do not send returns to our registered company address unless Customer Care has specifically instructed you to do so.

Return condition

You may inspect and try on a garment in the same way that you reasonably could in a physical store.

Returned items should, where possible, be:

Clean and unworn beyond what is necessary to assess fit and appearance
Free from stains, odours, makeup, deodorant, perfume and other marks
Returned with original tags and product components
Securely packaged to prevent damage during transport

The absence of original packaging does not automatically remove your statutory right of withdrawal. However, we may make a proportionate deduction from the refund if handling beyond what was necessary to examine the product has reduced its value, where permitted by law.

Return shipping costs

Unless the product is defective, incorrect or otherwise covered by your statutory rights, you are responsible for the direct cost of returning the item, provided this was communicated before purchase.

We strongly recommend using a tracked return service. WHITE ANT Scandinavia is not responsible for a return shipment before it has reached us, except where responsibility follows from mandatory law or we have provided the return service.

If we provide a prepaid return label, the applicable return cost may be deducted from your refund where this has been clearly communicated and is legally permitted.

Refunds

When you validly exercise your right of withdrawal, we will refund the payments covered by the withdrawal, including the cost of our least expensive standard delivery option where required by law.

Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable beyond the cost of the standard delivery option.

Refunds are issued to the original payment method without unnecessary delay and normally no later than 14 days after we receive your withdrawal notice. For returned goods, we may withhold the refund until we have received the item or you have provided evidence that it has been sent back, whichever occurs first.

Your bank or payment provider may require additional time to display the refund after it has been issued.

Exchanges

We currently do not process direct exchanges. If you would like another size, colour or product, return the original item in accordance with this policy and place a new order. Availability cannot be guaranteed while a return is being processed.

Pre-orders

Pre-order products are generally subject to the same statutory withdrawal rights as other online purchases.

For goods, the ordinary 14-day withdrawal period normally begins after the product has been received, not when the pre-order was originally placed.

If you wish to cancel a pre-order before dispatch, contact Customer Care as soon as possible. Any cancellation will be handled in accordance with our Terms and Conditions and your mandatory consumer rights.

Defective, damaged or incorrect products

A complaint concerning a defective, damaged or incorrect product is handled separately from an ordinary return or change of mind.

Your order number
The product name
A description of the issue
Clear photographs showing the product and the issue

Do not return the product before receiving instructions. Where the complaint is valid, we will provide an appropriate remedy in accordance with applicable consumer law.

Your statutory right to complain about a defective product is not limited by the 14-day withdrawal period.

Exceptions

The statutory right of withdrawal may not apply to certain products identified by law, including goods made to the customer’s specifications or clearly personalised products.

It may also cease to apply to sealed products that are unsuitable for return for health or hygiene reasons once the seal has been broken, where the legal requirements for that exception are met.

Any applicable exception will be clearly communicated before purchase. Ordinary clothing is not automatically excluded from the right of withdrawal for hygiene reasons.